§ 1. General Provisions- The website available at the domain address climberplay.com is operated by Wiktor Szejko conducting business activity under the name PlayScope Climberplay, with its registered office Gen. Józefa Hallera 42 / 114, 15-814 Białystok, Poland, Tax Identification Number (NIP): In registration process (hereinafter referred to as the "Seller").
- Contact details of the Seller: e-mail address: info@climberplay.com
- These Terms and Conditions define the rules for using the Website, placing orders for physical products (in particular, the PlayScope device), executing deliveries, the procedure for withdrawal from the contract, and the complaint handling procedure.
- The Website conducts retail sales to individual customers (Consumers) as well as wholesale and distribution sales to business entities (Distributors). The Seller reserves that the priority business model of the Store is long-term cooperation with distributors.
- The Website sells within the territory of the Republic of Poland and selected countries of the European Union (EU).
- All prices stated in the Website are gross prices (including VAT, if applicable) and do not include delivery costs.
§ 2. Technical Requirements and Placing Inquiries- The Website operates without a user registration or account system. Using the Website and placing inquiries or orders does not require creating an account.
- To submit an inquiry or order via the contact form, it is necessary to have a terminal device with access to the Internet, an active e-mail address, and enabled cookie support in the web browser.
§ 3. Placing and Fulfilling Orders- The Customer initiates the order process by filling out and submitting the order/contact form available on the Website, providing the necessary delivery data, contact information, and billing details (if an invoice is requested).
- Submitting the form constitutes an expression of intent by the Customer to purchase the Product under the conditions specified in these Terms and Conditions.
- Upon receiving the form, the Seller will verify the availability and shipping feasibility, and then send a formal confirmation of order acceptance to the Customer's e-mail address, including the final price, delivery terms, and bank details for payment. The distance sales contract is officially concluded at the moment the Customer receives this confirmation email from the Seller.
- The order is passed to production/realization immediately after the required funds are successfully credited to the Seller's bank account, in accordance with § 4.
§ 4. Payments- The Store enables payments exclusively via traditional bank transfer to the Seller's bank account.
- The order is processed immediately after the funds are successfully credited to the Seller's bank account.
§ 5. Delivery and Shipping Costs- Delivery of Products is carried out via courier or freight companies selected by the Seller (including DPD, DHL, UPS, GLS, or dedicated freight carriers).
- The delivery cost depends on the destination country, wight, and dimensions of the cargo. The exact transport cost is calculated individually for each order and presented to the Customer in the confirmation e-mail sent by the Seller, in accordance with § 3.
- The approximate delivery time within the EU will be indicated to the Customer in the order confirmation e-mail.
§ 6. Right of Withdrawal- A Customer who is a Consumer (a natural person purchasing goods for private purposes, unrelated to their commercial or professional activity) has the right to withdraw from the sales contract without giving any reason within 14 days from the day on which they take possession of the Product.
- To exercise the right of withdrawal, the Customer must inform the Seller of their decision by e-mail at: info@climberplay.com (the model form is attached as Appendix No. 1).
- The Consumer shall bear the direct costs of returning the Product (the cost of return shipping to the Seller).
- The Seller does not accept return packages sent by the Customer cash on delivery (COD). The costs of shipping and securing the Product by the Consumer are non-refundable by the Seller.
- The refund for the purchased Product will be issued only after the Product has been delivered back to the Seller and its technical condition has been successfully verified. If the returned Product shows signs of use exceeding what is necessary to establish the nature, characteristics, and functioning of the goods, the Seller has the right to reduce the refund amount accordingly.
- The refund will be processed using the same payment method used by the Consumer for the purchase of the Product, within 14 days from the moment of successful technical verification of the Product.
§ 7. Cooperation with Distributors (B2B Provisions)- The provisions of this section apply exclusively to Customers who are not Consumers (Distributors, entrepreneurs, companies making a purchase for professional/commercial purposes).
- In relations with Distributors, the right to withdraw from the sales contract (return of goods within 14 days without giving a reason) is completely excluded. Every purchase is binding and final.
- The Seller's liability under statutory warranty for physical defects (rękojmia) towards Distributors is excluded (pursuant to Article 558 § 1 of the Polish Civil Code).
- The Seller invites entities interested in the permanent distribution of PlayScope devices to contact them directly at info@climberplay.com in order to establish individual commercial terms, volume discounts, and dedicated distribution agreements.
§ 8. Complaints (Conformity of Goods with the Contract for Consumers)- The Seller is obliged to deliver a Product that conforms to the contract and is free from defects.
- In the event of non-conformity of the Product with the contract, the Consumer has the right to file a complaint by e-mail to: info@climberplay.com.
- The Seller will respond to the complaint within 14 days from the date of its receipt.
§ 9. Intellectual Property and Patent Protection- The PlayScope device offered in the Store is an original design and invention of the Seller, which is subject to full legal protection and holds a patent granted by the Patent Office.
- All materials posted in the Store, including texts, photos, graphic elements, layout, trademarks, logos, and technical-construction documentation of the PlayScope product, are the intellectual property of the Seller and are protected by copyright law and industrial property law.
- Unauthorized copying, reproduction, imitation of the technical and structural solutions of the PlayScope device, as well as dissemination of materials related to it without the express, written consent of the Seller is strictly prohibited and will result in legal action and claims for damages.
§ 10. Final Provisions- In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish and European Union law shall apply.
- Pursuant to EU Regulation No. 524/2013, the Seller informs about the existence of the European Online Dispute Resolution (ODR) platform, available at: http://ec.europa.eu/consumers/odr.
APPENDIX NO. 1 – MODEL WITHDRAWAL FORM(Complete and return this form only if you wish to withdraw from the contract as a Consumer)- To: PlayScope Climberplay, e-mail: info@climberplay.com
- I/We() hereby give notice that I/We() withdraw from my/our(*) contract of sale of the PlayScope device.
- Ordered on()/received on():
- Name of consumer(s):
- Address of consumer(s):
- Date and signature (only if this form is notified on paper):